Terms of Service

dl.sylexo.com

1. Introduction and Scope

Welcome to dl.sylexo.com ("Service"), operated by sylexo.com e.U. ("Company," "we," "us," or "our"). By using this Service, you agree to comply with these Terms of Service ("Terms"). If you do not agree, please do not use our Service.

Operator:

• sylexo.com e.U.
• Industriestraße 1, 3022 Ober-Grafendorf, Austria
• E-Mail: support@sylexo.com

2. Eligibility

By using this Service, you confirm that:

• You are at least 18 years old or have obtained permission from a parent or legal guardian
• You have the legal right to upload and share any files you submit
• You comply with all applicable laws in your jurisdiction

3. Description of Service

dl.sylexo.com allows users to upload, store, and share files with the following specifications:

Free Users:

• Maximum file size: 15 MB per file
• Maximum selected files: 1 file
• Storage duration: Files expire automatically after 2 days
• File previews: Enabled
• Encryption: Available

Premium Users (Sylexo Plus - €15/month):

• Maximum file size: 5 GB per file
• Storage space: 50 GB total
• Storage duration: No automatic deletion after 1 week
• Download statistics: Available
• Ad-free experience
• Customer support
• Custom backgrounds

We do not guarantee:

• Permanent storage of uploaded files
• The security or availability of any file
• Compatibility of our Service with all devices or software

We reserve the right to limit storage, file size, and access as needed.

4. Prohibited Content and Activities

By using this Service, you agree that you will NOT upload, store, or share:

Illegal Content:

• Child sexual abuse material (CSAM) or any content exploiting minors
• Terrorist propaganda or content promoting terrorism
• Content promoting violence, hatred, or discrimination
• Revenge porn or non-consensual intimate images
• Copyrighted material without proper authorization
• Content violating intellectual property rights
• Malware, viruses, or other harmful software

Prohibited File Types:

The following executable file types are strictly prohibited: .exe, .msi, .bat, .cmd, .sh, .ps1, .vbs, .scr, .dll, .com, .jar, .app, .gadget, .cpl, .vb, .hta, .wsf, .pif, .reg, .sys, .deb, .rpm, .pkg, .dmg, .iso, .bin, .run, .appimage

Prohibited Activities:

• Using the Service for spamming, harassment, fraud, or any illegal activity
• Attempting to hack, modify, or disrupt the functionality of the Service
• Circumventing file type restrictions or security measures
• Creating fake or misleading content
• Violating any applicable laws or regulations

5. Content Reporting and Takedown

Reporting Illegal Content:

If you encounter illegal content, please report it immediately to support@sylexo.com with:

• The download URL of the problematic content
• Description of why the content violates our terms
• Any relevant evidence or documentation

Our Response:

• We will respond to reports within 7 business days
• Reported content will be removed without further verification if it violates our terms
• We reserve the right to remove any content at our discretion
• No prior notice will be given before content removal

DMCA and Copyright Complaints:

For copyright infringement claims, send a DMCA takedown request to support@sylexo.com including:

• Description of the copyrighted work
• URL of the infringing content
• Your contact information
• Statement that you are the copyright owner or authorized to act on their behalf
• Good faith statement that the use is not authorized

6. Content Ownership & License

• You retain ownership of any files you upload
• By uploading files, you grant dl.sylexo.com a non-exclusive, limited license to store and distribute them as necessary to provide the Service
• We do not claim ownership over your uploaded content
• We assume no liability for the content you upload and store

7. Privacy & Data Protection (GDPR Compliance)

We process your data in accordance with the General Data Protection Regulation (GDPR) and Austrian data protection laws.

What Data We Collect:

• Uploaded Files: Temporarily stored as per service specifications
• IP Addresses & Logs: For security, fraud prevention, and legal compliance
• Download Statistics: For premium users only
• Cookies & Analytics: Essential cookies for service functionality

How We Use Your Data:

• To provide and maintain our file-upload Service
• To comply with legal requirements and law enforcement requests
• To prevent abuse, fraud, and unauthorized access
• To generate usage statistics (premium users only)

Your Rights Under GDPR:

If you are in the EU, you have the right to:

• Request access to or deletion of your personal data
• Withdraw consent for data processing
• File a complaint with the data protection authority
• Data portability and rectification

For data inquiries, contact us at support@sylexo.com.

8. Security & Data Storage

• Files are stored on servers located in Germany (Nuremberg)
• We implement reasonable security measures but cannot guarantee absolute security
• Files may be deleted without notice due to system limitations, policy violations, or technical reasons
• We are not liable for data loss, security breaches, or unauthorized access
• Users are responsible for maintaining backups of important files

9. Limitation of Liability

IMPORTANT: By using dl.sylexo.com, you agree that:

• We provide the service "as is" without any warranties
• We are not responsible for any content uploaded by users
• We do not guarantee continuous availability or security of the Service
• We are not liable for data loss, security breaches, or service disruptions
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for premium services (if any)
• We assume no responsibility for illegal content uploaded by third parties

10. Account Termination & Suspension

We reserve the right to suspend or terminate access to the Service if a user:

• Violates these Terms
• Uploads illegal, harmful, or infringing content
• Engages in activities that compromise the integrity of the Service
• Receives multiple valid complaints about their content

Termination may occur without prior notice.

11. Premium Services

Premium accounts (Sylexo Plus) require registration and payment. Premium features include:

• Extended storage and file size limits
• Extended retention periods
• Download statistics
• Priority support
• Ad-free experience

Premium subscriptions are subject to our separate Premium Terms and payment terms.

12. Compliance with Digital Services Act (DSA)

As required under EU Digital Services Act:

• We maintain transparent reporting mechanisms
• We cooperate with law enforcement and regulatory authorities
• We implement notice-and-action procedures for illegal content
• We provide accessible complaint mechanisms

13. International Compliance

Users accessing our service from outside Austria/EU must comply with their local laws. We do not guarantee that our service complies with laws outside the EU.

14. Changes to Terms

We may update these Terms at any time. Continued use of the Service after updates constitutes your acceptance of the new Terms. Material changes will be communicated via our website.

15. Governing Law & Jurisdiction

These Terms are governed by Austrian law. Any disputes shall be resolved in the courts of Lower Austria (Niederösterreich). For EU consumers, mandatory consumer protection laws of your country of residence may also apply.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17. Contact Information

For questions, reports, or legal concerns:

• Email: support@sylexo.com
• Response Time: Up to 7 business days
• Address: sylexo.com e.U., Industriestraße 1, 3022 Ober-Grafendorf, Austria
  
  
  

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  Last Updated: 28.05.2025  Effective Date: 28.05.2025

By using dl.sylexo.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Privacy Policy

dl.sylexo.com

1. Introduction

This Privacy Policy explains how sylexo.com e.U. ("we," "us," or "our") collects, uses, and protects your personal information when you use dl.sylexo.com ("Service"). This policy complies with the General Data Protection Regulation (GDPR) and Austrian data protection laws.

Data Controller:

• sylexo.com e.U.
• Industriestraße 1, 3022 Ober-Grafendorf, Austria
• E-Mail: support@sylexo.com

2. Legal Basis for Processing

We process your personal data based on:

• Legitimate Interest (Article 6(1)(f) GDPR): For service provision, security, and fraud prevention
• Contract Performance (Article 6(1)(b) GDPR): For premium service delivery
• Legal Compliance (Article 6(1)(c) GDPR): For law enforcement cooperation
• Consent (Article 6(1)(a) GDPR): Where explicitly requested

3. Data We Collect

3.1 Automatically Collected Data

• IP Addresses: Your public IP address for security and abuse prevention
• Access Logs: Timestamps, file access patterns, and basic usage statistics
• Technical Data: Browser type, device information, and connection details
• Server Logs: For system maintenance and error tracking

3.2 Files and Content

• Uploaded Files: Files you voluntarily upload to our service
• File Metadata: File names, sizes, upload timestamps, and access codes
• Download Statistics: For premium users only - download counts and access patterns

3.3 Premium Account Data

• Account Information: Email address, username, and payment details
• Subscription Data: Plan type, billing information, and subscription status
• Usage Statistics: Storage usage, bandwidth consumption, and feature utilization

3.4 Cookies and Tracking

We use essential cookies only:

• Session Cookies: To maintain your session state
• Security Cookies: For CSRF protection and authentication
• Preference Cookies: To remember your language and display settings

We do not use advertising cookies or third-party tracking.

4. How We Use Your Data

4.1 Service Provision

• Storing and delivering your uploaded files
• Generating unique download links and access codes
• Processing premium account features
• Providing customer support

4.2 Security and Compliance

• Preventing abuse, spam, and illegal content
• Monitoring for security threats and malware
• Complying with legal obligations and law enforcement requests
• Maintaining service integrity and availability

4.3 Analytics and Improvement

• Understanding service usage patterns (anonymized)
• Improving service performance and reliability
• Planning infrastructure and capacity
• Premium users only: Detailed usage statistics

5. Data Retention

5.1 Free Users

• Files: Automatically deleted after 2 days
• Access Logs: Retained for 90 days
• IP Addresses: Retained for 30 days

5.2 Premium Users

• Files: Stored until account deletion or manual removal
• Account Data: Retained during active subscription + 1 year after cancellation
• Usage Statistics: Retained for 2 years
• Payment Data: Retained as required by Austrian tax law (7 years)

5.3 Legal Requirements

Data may be retained longer if required by:

• Austrian or EU law
• Legal proceedings or investigations
• Valid law enforcement requests

6. Data Sharing and Disclosure

6.1 No Commercial Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes.

6.2 Service Providers

We may share limited data with:

• Hosting Provider (netcup): Server infrastructure in Germany
• Payment Processors: For premium subscription processing (anonymized)
• Technical Support: For service maintenance (anonymized)

6.3 Legal Disclosure

We may disclose data when required by:

• Austrian or EU law enforcement
• Court orders or legal proceedings
• Protection of our legal rights
• Emergency situations involving imminent harm

6.4 Data Transfer

• Primary Storage: Germany (Nuremberg) - EU jurisdiction
• No Third-Country Transfers: Data remains within the EU
• If third-country transfer becomes necessary, we will implement appropriate safeguards

7. Your Rights Under GDPR

7.1 Access Rights (Article 15)

You can request:

• Confirmation of data processing
• Copy of your personal data
• Information about processing purposes and recipients

7.2 Rectification Rights (Article 16)

• Correct inaccurate personal data
• Complete incomplete data

7.3 Erasure Rights (Article 17)

• Delete your personal data ("right to be forgotten")
• Immediate deletion of uploaded files
• Account closure and data removal

7.4 Restriction Rights (Article 18)

• Limit processing of your data
• Temporary suspension of data use

7.5 Portability Rights (Article 20)

• Receive your data in structured format
• Transfer data to another service provider

7.6 Objection Rights (Article 21)

• Object to processing based on legitimate interest
• Withdraw consent at any time

8. Data Security Measures

8.1 Technical Safeguards

• Encryption: Files encrypted at rest and in transit
• Access Controls: Strict server access limitations
• Regular Updates: Security patches and system updates
• Monitoring: 24/7 security monitoring and intrusion detection

8.2 Organizational Measures

• Staff Training: Data protection awareness
• Access Limitation: Need-to-know basis only
• Incident Response: Procedures for data breaches
• Regular Audits: Security and compliance reviews

8.3 Data Breach Notification

In case of a data breach:

• Supervisory Authority: Notification within 72 hours
• User Notification: If high risk to your rights
• Mitigation: Immediate steps to contain and remedy

9. International Users

Users outside the EU/Austria:

• Must comply with local data protection laws
• May have different rights depending on jurisdiction
• Should be aware that data is processed under EU law

10. Minors

• Our service requires users to be 18+ or have parental consent
• We do not knowingly collect data from children under 16
• Parents can request deletion of their child's data

11. Changes to This Policy

• We may update this policy to reflect legal or service changes
• Material changes will be communicated via our website
• Continued use constitutes acceptance of updated policy
• You can always access the current version at dl.sylexo.com

12. Contact and Complaints

12.1 Data Protection Contact

For privacy concerns, data requests, or questions:

• Email: support@sylexo.com
• Response Time: Up to 7 business days
• Address: sylexo.com e.U., Industriestraße 1, 3022 Ober-Grafendorf, Austria

12.2 Supervisory Authority

You have the right to lodge a complaint with:

• Austrian Data Protection Authority (Datenschutzbehörde)
• Website: www.dsb.gv.at
• Address: Barichgasse 40-42, 1030 Vienna, Austria

12.3 EU Data Protection Authorities

EU residents can also contact their local data protection authority.

13. Data Processing Record

In accordance with Article 30 GDPR, we maintain records of our data processing activities, available upon request from supervisory authorities.

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Last Updated: [Current Date] Effective Date: [Implementation Date]

This Privacy Policy is available in multiple languages. In case of discrepancies, the English version prevails.